I seem to have noticed some bugs not documented of the Hudu to HaloPSA KB integration and was wondering if this was an configuration issue, or intended behavior of the integration.
1. If an article is synced from Hudu to Halo, it will create it in a corresponding FAQList that matches the folders in Hudu. However, if we move the article in Halo only to a new FAQList, that article will not receive further updates or syncs in changes done in Hudu. Hudu will also not create a new article in the old FAQList.
It seems that Hudu can no longer find the article in the expected location (since we moved it from the synced FAQList) but somewhere in Hudu is tracking that the article was synced somewhere, so it wont recreate it.
2. If we sync an article from Hudu to Halo and keep it in the same location but set it to inactive and hidden (ie soft delete and can't be retrieved by the Halo API), the same behavior happens - Hudu does not create a new article even though it is gone from views.
Similarly, Hudu will throw an error that it can't find the article, but will not create a new one.
The only way to create those articles seems to be deleting the Hudu to Halo Integration and then resyncing, but this will create a new copy of all articles in Halo.