As I build out my client-side documentation, I’m starting to think my initial approach for internal docs might have been a mistake.
I originally used the global KB for internal docs, but now I realize that having an internal company might offer better organization for storing additional things like passwords, vendor information, employee contacts, other internal resources; in addition to my internal KB docs.
A few questions for those who’ve tackled this:
Does it make sense to create a separate internal company for this?
Do you use multiple internal companies (e.g., one per division), or do you manage this through permissions?
How are others structuring their internal documentation?
If you do separate internal documentation, what do you still keep in the global KB?
Would love to hear how others are approaching this!