Last week, we talked about Global Process Templates and how these can be created and utilized in Hudu. Did you know that this can also be achieved for KB articles? Once an article is created (at either the global OR client level), you have the ability to designate the article as a template. Doing so allows you to create articles, starting from an exact copy of an existing template article!
Utilizing templates for your KB's can ensure that your articles have a standardized format and look throughout your Hudu instance. In case you missed the GPTs video to see how they are done, you can watch that here.