We’d like to take a moment to introduce ourselves! We are a small but well-organized IT service provider based near Frankfurt, Germany. Our focus is on managed services for a select group of clients. Thanks to our structured workflows and processes, we operate almost entirely remotely, minimizing the need for on-site visits while maintaining a high level of service.
Our expertise covers everything from workstation and server management to cloud solutions, Microsoft 365, VoIP systems, and custom IT projects. A key part of our success is maintaining well-documented processes—and that’s where Hudu plays a crucial role.
Before Hudu, we used more static solutions like Bookstack, but Hudu’s flexibility and integrations—especially with NinjaRMM—have been a real game-changer for us. It allows us to keep track of our servers and workstations while also providing structured, reusable processes.
Of course, there’s always room for improvement. One area we’re still hoping to see enhancements in is global processes—specifically, the ability to clean up or modify them without losing any derived copies. We hope that the related feature requests are still active and being considered.
Overall, we’re very happy with Hudu and look forward to exchanging ideas and best practices with all of you!
Best regards